topic Re: Error on order form - missing email address in Orders

Error on order form - missing email address

Aldo911 — Fri, 24 Jan 2025 11:07:59 GMT

Trying to add a sim only package to my account but when ordering the form errors out asking for an email address but there is nowhere on the form to enter one as the details are pulled in from my account (my email is my login) - completely blovked from proceeding to the next step 😞

Re: Error on order form - missing email address

Peter_W — Fri, 24 Jan 2025 13:08:24 GMT

Hi @Aldo911.

Thanks for reaching out to us here on the Community!

Is it a brand new SIM that you're looking to add here, or an upgrade to an existing number with us?
Have you tried giving this a go through a different browser too, or if it's the app you're using, heading to the browser version?

Peter