topic Re: Receiving a new phone in Orders

Receiving a new phone

Daveyboy3 — Tue, 21 Jan 2025 11:10:35 GMT

I'm expecting a new iPhone and Sim card to be delivered this morning. I've received a Sim card and a text message to my friend's mobile that my new device has been delivered. It hasn't just the Sim card. Will I still be receiving my phone?

Re: Receiving a new phone

Chris_B — Tue, 21 Jan 2025 13:35:43 GMT

@Daveyboy3 the SIM card should be arriving with the phone all in the same package.

Re: Receiving a new phone

Schockwave — Tue, 21 Jan 2025 15:44:26 GMT

@Daveyboy3 , you will receive notification from DPD up to the evening before delivery and another one with a one hour window on the day of delivery.

Re: Receiving a new phone

Debbie_G — Tue, 21 Jan 2025 16:24:31 GMT

Hi @Daveyboy3.

Welcome to the community.

It might be worth speaking with our team over the phone, they will be able to take a look at your order and check this further for you.

Debbie 🙂