topic Re: Not received my delivery in Orders

Not received my delivery

Alice912 — Tue, 21 Jan 2025 02:48:49 GMT

I placed a order in the 13th of January and still haven't received my order and I've made a payment there is confirmation of the order but it won't let me track it says oops timed out,I've had no update on delivery

Re: Not received my delivery

Linzi_H — Tue, 21 Jan 2025 10:50:42 GMT

Hi @Alice912

Welcome to the Community.

I know how eager you'll be to find out what's happening with your order.
If you've received email confirmation then it sounds like everything has been successful. Does your order number start with EE, XKO, or SO0? Please don't post the full order number.

Linzi

Re: Not received my delivery

Alice912 — Tue, 21 Jan 2025 11:43:05 GMT

Hi I do have a order number but It doesn't let me track it I have ordered it before and I had a tx to say they have received my equipment this is the second time I'm trying and still nothing

Re: Not received my delivery

Alice912 — Tue, 21 Jan 2025 11:43:54 GMT

It starts with xko

Re: Not received my delivery

Linzi_H — Tue, 21 Jan 2025 11:46:10 GMT

Thanks for letting me know @Alice912

Can you please check the DPD app to see if you have any information there about your delivery?

Linzi

Re: Not received my delivery

Alice912 — Tue, 21 Jan 2025 12:11:23 GMT

Iv checked and it says that it was on its way back to EE but that is the first order and that was on the 7th nothing on the new order and that number doesn't track it

Re: Not received my delivery

Linzi_H — Tue, 21 Jan 2025 12:46:00 GMT

I think the best thing to do is to call our team directly so they can track what stage your order is at @Alice912

Linzi