topic Re: Ordered a phone in Orders

Ordered a phone

Simba13 — Sat, 18 Jan 2025 21:41:36 GMT

Hello Iv ordered a contact phone but had no confirmation email or text but they have took £30.00 what does this mean

Re: Ordered a phone

Northerner — Sat, 18 Jan 2025 21:48:54 GMT

Hi @Simba13

When did you order. It is likely your order is not processed yet.

Thanks

Re: Ordered a phone

Simba13 — Sat, 18 Jan 2025 21:56:16 GMT

@@Everyone help needed Iv ordered contract phone no confirmation email or text but took £30.00 out my bank

Re: Ordered a phone

Simba13 — Sat, 18 Jan 2025 21:57:36 GMT

I ordered it today

Re: Ordered a phone

Northerner — Sat, 18 Jan 2025 22:03:20 GMT

@Simba13 wrote:

I ordered it today

What time.

Re: Ordered a phone

Simba13 — Sat, 18 Jan 2025 22:04:14 GMT

Around 7

Re: Ordered a phone

Northerner — Sat, 18 Jan 2025 22:18:02 GMT

Hi @Simba13

Refer to my above post, likely not processed yet.

Watch out for an email tomorrow/Monday.

Thanks

Re: Ordered a phone

Pst291 — Tue, 11 Feb 2025 23:45:33 GMT

I ordered mine jan 21st and i havent heard anything . We now approaching middle of Febuary. Track my order just times out.Cant fone ee ....well cos i dont have a phone. Got debt collectors chasing me for leaving my old contract. I swear moving to ee was the worst move.

Re: Ordered a phone

Leanne_T — Wed, 12 Feb 2025 08:03:37 GMT

Morning @Pst291

Thanks for coming to the community.

I am sorry you've not received your phone, which model device including memory size and colour have you ordered?

Have you received a confirmation email?

Speak to you soon 🙂

Leanne.

Re: Ordered a phone

Pst291 — Wed, 12 Feb 2025 18:44:35 GMT

I have a confirmation email with my order number.xko***********

Samsung Galaxy A25 5G Blue is the description of the phone , im not sure of memory size.The email doesnt say

Re: Ordered a phone

Ali_A — Thu, 13 Feb 2025 08:06:51 GMT

Great, thanks for that @Pst291

You can track your order on our Track Your Order page.

Alternatively you can call EE where a guide can track the location of your order.
Contact Us | Help & Support | EE

Ali