topic Re: Re: Order Tracking: Pay Monthly orders in Orders

Re: Order Tracking: Pay Monthly orders

Rachie871 — Mon, 13 Jan 2025 07:43:36 GMT

DPD tried to deliver my order yesterday, but I had no tracking email or text and according to the DPD app I have no parcels pending - they wouldn’t leave the device yesterday but I still have no pin to give them and I’m concerned that the same will happen again

Re: Re: Order Tracking: Pay Monthly orders

Leanne_T — Mon, 13 Jan 2025 09:47:26 GMT

Hi there @Rachie871

Thanks for coming to the community.

What device did you order and was this an upgrade?

Could the PIN have been sent to another number?

Leanne 🙂

Re: Re: Order Tracking: Pay Monthly orders

Rachie871 — Mon, 13 Jan 2025 10:13:25 GMT

Hi,

it was an upgrade on an iPad and i have checked both my phone and the existing ipad and nothing has arrived since the automated from 150 confirming upgrade

Re: Re: Order Tracking: Pay Monthly orders

Leanne_T — Mon, 13 Jan 2025 10:21:19 GMT

Thanks for coming back to me @Rachie871

If you give us a call on 150, the team can check this for you and see if they can help with the DPD PIN.

Leanne.