topic Re: Help in Orders

Help

Vatkins99 — Fri, 10 Jan 2025 08:22:13 GMT

I've placed an order this morning the deposit was taken and Ive not received any confirmation email yet. It went on a blank screen and nothing else come up.

I'm unable to call so I'm slightly worried now

Re: Help

Northerner — Fri, 10 Jan 2025 08:48:08 GMT

Hi @Vatkins99

Likely your order is not processed yet.

If you haven't heard anything by this afternoon then call EE CS on 150.

Thanks

Re: Help

Vatkins99 — Fri, 10 Jan 2025 08:55:55 GMT

I don't have access to a phone so I cant call which was why I applied to ee

Re: Help

Chris_S — Fri, 10 Jan 2025 12:39:21 GMT

Hi @Vatkins99 It's understandable that you're concerned if you've not received confirmation.

When you place an order, a member of our processing team need to pick the order up and get it processed, and if there are any issues, they'll send you an email asking you to contact them.

If you'd like to speak with an advisor to check your order, you can call on 07953 966 150, which you can do from any network or landline.

Chris S