topic Re: FAKE IPHONE in Orders

FAKE IPHONE

Lukesav — Fri, 27 Dec 2024 00:42:43 GMT

Upgraded my iPhone 14 to a iPhone 16 pro. After opening the box I noticed an iPhone 15pro. I contacted EE and was told they can’t do anything about it. I went to the store in Grimsby and they told me I shouldn’t have been treated like that we will get it sorted. He went into the back of the store and come back and told me it was a FAKE iPhone. I contacted EE again and told them my complaint was a wrong phone being delivered to a FAKE phone being a totally different complaint and still was told there was nothing they could do. NowI have got a FAKE phone but still expecting to pay for it. I contacted DPD and was told they can’t do anything until EE makes a complaint. So am pretty stuck at the minute not knowing what to do.

Re: FAKE IPHONE

Linzi_H — Fri, 27 Dec 2024 11:21:04 GMT

Hi @Lukesav

Welcome to the community.

If you have opened a complaint with us, our team will investigate this further, and then contact you back once they have further information.

Linzi

Re: FAKE IPHONE

Lukesav — Sat, 28 Dec 2024 21:37:32 GMT

Hi I have been told by two people from EE they can’t help with the complaints I have made am stuck with a iPhone 16 bill with no phone.
Sent from my iPhone

Re: FAKE IPHONE

Lesley_W — Sun, 29 Dec 2024 09:32:06 GMT

Thanks for popping back with an update @Lukesav

I'm sorry you haven't gotten anywhere with your complaint. The people you have spoken to should have offered to escalate this further for you. You can see ways to complain here Make a Complaint | Contact Us | EE which has a form to fill in if you want to take this directly to our complaints team.

Lesley

Re: FAKE IPHONE

Lukesav — Mon, 30 Dec 2024 11:33:12 GMT

Received a FAKE iPhone still in limbo with EE

Re: FAKE IPHONE

Claudiadimes — Thu, 09 Jan 2025 22:18:14 GMT

Re: FAKE IPHONE

Lukesav — Mon, 22 Sep 2025 13:37:49 GMT

Still haven’t heard anything from EE about getting sent a fake iPhone been going on for 10 months now what a joke

Re: FAKE IPHONE

Katie_B — Mon, 22 Sep 2025 14:08:33 GMT

Hi @Lukesav.

Thanks for coming back to the community.

I'm sorry to hear you have still not had this resolved.

What was the last update you received and when was this?

Katie

Re: FAKE IPHONE

Lukesav — Mon, 22 Sep 2025 17:08:38 GMT

Not had any updates from EE am going through an ombudsman at the minute but EE are not responding and saying am at fault for opening the box. But I told EE it was my phone and my box to open what was I supposed to do not open it for ever doesn’t make any sense at all. It’s been 10 months I have been paying for it and it a fake phone can’t understand what’s happening.

Re: FAKE IPHONE

Katie_B — Tue, 23 Sep 2025 09:59:52 GMT

Hi @Lukesav.

Thanks for getting back to me.

I have popped you over a private message so I can look into this further.

Katie