topic Re: Hi in Orders

Hi

Melbell2024 — Thu, 26 Dec 2024 08:43:19 GMT

Hi £30 got taken from my account yesterday upfront but my order was cancelled but I still haven’t received the £30 back into my bank account

Re: Hi

Leo63 — Thu, 26 Dec 2024 09:35:44 GMT

This has also happened to me. after it took the money out my account i received a text that my order was cancelled. i’ve then reordered it but still haven’t received the money back from the first order. Also does anyone know when customer service will be open cause i can’t reach anyone from ee and ive been trying for a while now?

Re: Hi

chistery — Thu, 26 Dec 2024 09:36:46 GMT

If it's a pending charge then EE haven't actually taken it and it'll drop off within a week usually.

Re: Hi

Melbell2024 — Thu, 26 Dec 2024 09:40:32 GMT

Wow that is a joke my order got cancelled but no £30 returned back into my
account when you reordered did you receive the phone?

Re: Hi

Leo63 — Thu, 26 Dec 2024 09:46:51 GMT

no i haven’t received the phone. on the second order i recieved an email confirmation but the tracking doesn’t work so ive been trying to contact ee just to make sure the order has gone through and its successful but ive made no progress

Re: Hi

Chris_B — Thu, 26 Dec 2024 14:08:25 GMT

@Melbell2024 Refunds take between 7-10 days but you need to allow more time because it’s Christmas.

Re: Hi

VD515 — Thu, 09 Jan 2025 16:38:12 GMT

exact same thing just happened to me a week ago. Have you been refunded yet

Re: Hi

Peter_W — Thu, 09 Jan 2025 18:37:33 GMT

Hi @VD515, welcome to the EE Community!

Have you had confirmation that this order has definitely been cancelled, or have you heard nothing and assumed it didn't go through?

What was it you have ordered here, too?
Peter

Re: Hi

VD515 — Thu, 09 Jan 2025 20:51:01 GMT

i got a text that the order was cancelled the following morning without an explanation. No mention that my money will be refunded and it hasn’t.

Re: Hi

Peter_W — Fri, 10 Jan 2025 10:05:28 GMT

Thanks for confirming that @VD515, what was it you purchased here?

Also when you check your bank statement does this show as fully extracted, or is it still a pending transaction?

If it's the latter, we won't have actually taken the money, and this should be released back to your bank within 5 working days.

Peter