topic Order in Orders

Order

jessicacall — Thu, 09 Jan 2025 19:27:37 GMT

I ordered a new phone yesterday, i then received a text advising me a new document had been added for my new phone, i couldn't locate this but does this mean my phone has been dispatched as ive had no communication to advise its been declined or not.thank you

Re: Order

Leanne_T — Fri, 10 Jan 2025 09:30:34 GMT

Hi there @jessicacall

Thanks for coming to the community.

Did you order an upgrade or a new contract with EE?

Did you receive a confirmation email with a tracking reference to track your order online?

Also, which model device, including memory size and colour have you ordered?

Speak to you soon 🙂

Leanne.

Re: Order

jessicacall — Fri, 10 Jan 2025 09:44:53 GMT

Hi,

so I have a contract sim with yourself already,but my recent order is the iPhone 14 in light blue.

I received confirmation my order was being processed and received tracking number for my order but no tracking number for dispatch. When tracking the pointer is on dispatched but I don’t know if this is just the tracking itself and not necessarily it confirming it has been dispatched as no dpd or delivery tracking, I did receive a message yesterday morning saying “ Hi from EE. A new document for your GAN iPhone 14 5G 128GB Starlight device agreement is now available. Log in to ee.co.uk/go/login to view it. Thanks.“ however, I couldn’t view thsi anywhere, I just wanted to know if it had actually been accepted and dispatched

many thanks

Re: Order

Leanne_T — Fri, 10 Jan 2025 10:06:43 GMT

Thanks for coming back to me @jessicacall

Has the iPhone 14 been added to your EE account? Did you upgrade the contract SIM or purchase the device with no SIM?

Leanne.