topic Re: Phone order in Orders

Phone order

Roxy26 — Wed, 08 Jan 2025 17:46:05 GMT

I need to know where my order is as I haven't received it and I can't seem to track it as the timer keeps running out

Leanne_T — Thu, 09 Jan 2025 08:20:15 GMT

Welcome to the community.

When did you place the order?

Could I also check, which device, including memory and colour have you ordered? I will check the estimated delivery time for you.

Speak to you soon 🙂

Leanne.

Roxy26 — Thu, 09 Jan 2025 08:53:19 GMT

Leanne_T — Thu, 09 Jan 2025 08:56:20 GMT

Thanks for coming back to me @Roxy26

Did you select home or store delivery?

Was this an upgrade or a new contract?

Leanne.

Roxy26 — Thu, 09 Jan 2025 09:05:51 GMT

Home delivery new contract as a present

Leanne_T — Thu, 09 Jan 2025 09:13:58 GMT

Have you had any texts from DPD to let you know the device is out for delivery?

If not, I would suggest giving us a call on 0800 956 6000 and the sales team will get the order looked into for you 🙂

Leanne.

Roxy26 — Thu, 09 Jan 2025 09:18:46 GMT

Nope I haven't had any text from DPD

Leanne_T — Thu, 09 Jan 2025 09:24:19 GMT

Please give us a call on the number provided and select new/joining EE the team will get this looked into for you 🙂

Leanne.