topic Re: Where’s my order in Orders

Where’s my order

Megan177 — Wed, 08 Jan 2025 16:32:24 GMT

I order an iPhone 16 pro on the 5th of January and got an email that evening to say my order was on its way.

I chose to have it delivered to the store but I haven’t had any updates from them.

What should I do?

Re: Where’s my order

wakka80 — Wed, 08 Jan 2025 16:50:48 GMT

maybe contact the customer service team have you checked your junk/spam box on your email

Re: Where’s my order

Leanne_T — Wed, 08 Jan 2025 18:35:48 GMT

Hi @Megan177

Thanks for coming to the community 🙂

Did you upgrade or have you ordered a new contract with us?

Have you had any texts from DPD to let you know the device was out for delivery?

Speak to you soon 🙂

Leanne.

Re: Where’s my order

Megan177 — Wed, 08 Jan 2025 19:37:55 GMT

Hi Leanne,

I’ve ordered a new contract!

I’ve also had no contact with dpd or ee regarding my order. I didn’t think I would get any communication from dpd as I ordered it to the store.

I’m not sure what to do now

thanks

Re: Where’s my order

Megan177 — Wed, 08 Jan 2025 19:39:04 GMT

I’ve tried calling but everytime I have the wait has been over 30 mins and I couldn’t stay on the phone that long!

I’ve checked my spam and there’s nothing there!

Re: Where’s my order

Michael_D — Thu, 09 Jan 2025 08:28:19 GMT

Have you had a check with the store in case it is ready to be picked up @Megan177?

You can find the contact number for the store on our store finder.

Alternatively, it would be best to wait on the phone for our customer service guides, as they'll be able to bring up the order and see exactly what is happening with it.
Michael