topic Re: insurance claim in Orders

insurance claim

ahymiee786 — Wed, 24 Jan 2024 01:10:36 GMT

Hi i lost my iphone 15 pro max on 21st january at 5:00pm and submitted a claim on the same day, they keep saying i will be contacted via insurance team but there’s no response i would suggest everyone not to take the ee insurance because they are not even doing there job.

Re: insurance claim

Northerner — Wed, 24 Jan 2024 05:20:06 GMT

Hi @ahymiee786

If you read your policy documents it will explain the time and claims process. There will also be a complaints process I suggest you follow if you're unhappy with the current situation.

Thanks

Re: insurance claim

Katie_B — Wed, 24 Jan 2024 07:41:35 GMT

Good morning @ahymiee786.

I am sorry to hear you have not yet received your replacement.

Was any more information provided?

When was the last time you spoke with our insurance team?

Katie

Re: insurance claim

Garoafa — Sun, 04 Feb 2024 21:12:44 GMT

Hello. I made a claim too, for one lost iphone 15 pro max on 15 jan, and still they tell me need to wait or complain, complain also take 8 weeks time. So I paid full cover for what? My bill is 230 per month and I’m client for 8-9 years now. Shame EE. Was necessary for insurance to find my emails 2 weeks time. In this time called them 5 times, after 2 weeks they found my emails. Shame shame EE, is last contract.

Re: insurance claim

Leanne_T — Mon, 05 Feb 2024 07:45:46 GMT

Hi @Garoafa

Thanks for coming to the community.

For an update on your insurance claim please get back in touch with our mobile guides who can get this looked into for you.

Leanne.

Re: insurance claim

Sahil4u — Sat, 25 May 2024 12:53:22 GMT

Hi EE

I have made a claim as i have lost my phone. I have Been told I will have to wait for 48 hours before they can tell me anything as my claim is under review. I thought the whole point of insurance is that you get a replacement phone ASAP but not with EE I have been with EE for over 10 years. I am not happy with your services. Will not buy insurance from you again if that's how you are going to treat the customer.

Re: insurance claim

Chris_B — Sat, 25 May 2024 13:14:20 GMT

@Sahil4u you might want to read THIS it doesn’t state you’ll get a replacement in 24h. And it’s a claim that has a process that has to be followed just like any other insurance claim. The insurance is provided by Chubb but sold via EE.

Re: insurance claim

Sahil4u — Sat, 25 May 2024 13:55:10 GMT

Hi Chris

Thank you for message. I have read the document provided and I understand, but my concern is about I will be without a phone until the review is clear which they said no idea how long it will be (unless I find my lost phone).

Re: insurance claim

Clarekeegan94 — Wed, 08 Jan 2025 17:40:56 GMT

Hey I have recently had the same thing recently but with the iPhone 16 have they got back to you since, if so how long ?