topic Re: Samsung TV not delivered in Orders

Samsung TV not delivered

Sween86 — Mon, 06 Jan 2025 16:51:38 GMT

Hi there. I placed an order for 65" Samsung on 31/12/24. But still haven't had any further emails or notifications. I can see the order sitting there as placed on 31/12/24. It's the 3rd working day and I'm guessing it still hasn't been posted? The TV I ordered said it was in stock.

Cheers

Re: Samsung TV not delivered

Sween86 — Mon, 06 Jan 2025 16:50:30 GMT

Cheers

Re: Samsung TV not delivered

Northerner — Mon, 06 Jan 2025 18:00:54 GMT

Hi @Sween86

Best give EE CS a call on 150 to establish when your delivery is due.

Thanks

Re: Samsung TV not delivered

Sween86 — Mon, 06 Jan 2025 19:24:12 GMT

Tried this evening. No real options available for my query. Ended up pressing for sales. Got cold transferred couple of times. Finally got someone who was happy enough to check but said at the start of convo that if they couldn't find order they would have to place it again. (Typical considering they work in sales with targets). Obvs this works better for them by placing another order. I paid money down when placing order. I see the order number on the app and also in the email. She says the order number is wrong. It can't be. So I hung up. Getting nowhere. So frustrating.

Re: Samsung TV not delivered

Alex_H — Tue, 07 Jan 2025 08:37:25 GMT

Hi @Sween86,

Welcome to the EE Community

What is the prefix of your order? As it is possible it is an order type our normal sales team cannot help with. If the order begins XKO our sales team should be able to help.

If the order begins EE then that is our electronics team and you can contact them on 0800 0790 062 or ask to be transferred to them when calling 150.

If the order begins SO then the order is from the online EE Store who can be contacted here via e-mail Contact us | EE Store

Alex

Re: Samsung TV not delivered

Ralphy1 — Tue, 07 Jan 2025 10:36:01 GMT

Hello I ordered a Samsung tv on the same day I'm having the same problem I haven't had any update I've called EE customer services and AIT home delivery still nothing and no one can tell me anything I'm fuming.

Have you had any update

Re: Samsung TV not delivered

Ralphy1 — Tue, 07 Jan 2025 13:26:59 GMT

I ordered mine the same date I'm having the same issue any luck please

Re: Samsung TV not delivered

Ralphy1 — Tue, 07 Jan 2025 14:55:50 GMT

Have you had any update because I haven't

Re: Samsung TV not delivered

Alex_H — Tue, 07 Jan 2025 15:42:58 GMT

Hi @Ralphy1,

Welcome to the EE Community

If you use the information in my above post and check your order number you should be able to tell which team you need to contact at EE who can help provide the current status of your order and advise if it is with the courier yet.

Alex