topic Re: EE store in Orders

EE store

Sam488 — Sat, 09 Dec 2023 20:27:52 GMT

I ordered from the EE store website (https://store.ee.co.uk) and have not receive my delivery. I tried contacting EE on multiple occasions regarding this but they have said they can’t help with EE online store purchases or have absolutely no clue what I’m talking about. No one seems to be trained or have any clue on the own company they work for and the different online stores they provide, I think I’ve learnt more today than they know. Not even a contact number on the EE store website just an email that doesn’t reply! Ridiculous

Re: EE store

XRaySpeX — Sat, 09 Dec 2023 20:44:19 GMT

Where have you spoken with EE about this? This EE Store website is an offshoot of the High St. EE stores & nowt to do with the normal online EE Shop. You need to speak to then.

Re: EE store

Sam488 — Sat, 09 Dec 2023 22:04:35 GMT

I’ve spoken with multiple different people and departments from EE online and stores. Unfortunately the website doesn’t give a contact number just an email which I’m still waiting for a reply from. Surely there should be a phone number for this offshoot as the only one I can find is for the general EE customer service

Re: EE store

James_B — Sun, 10 Dec 2023 09:53:14 GMT

Hi @Sam488,

When did you email the store team?

They'll get back to you as soon as possible.

James

Re: EE store

j4zl33n — Sun, 13 Oct 2024 20:43:27 GMT

Hi,

I have just ordered off of store.ee.uk as well and no confirmation email has came about my Beats studio Pros.

I am worried that it was a scam website.

Can you please help?

Re: EE store

Chris_S — Mon, 14 Oct 2024 07:48:41 GMT

Hi @j4zl33n What was the URL of the website please? I'll double check it's definitely our website for you.

Chris S

Re: EE store

j4zl33n — Mon, 14 Oct 2024 10:14:34 GMT

Hi chris,

the url was store.ee.co.uk

Re: EE store

Chris_S — Mon, 14 Oct 2024 10:28:38 GMT

That's definitely our store's URL @j4zl33n So don't worry, you won't have been scammed.

Did you get an XKO number after you processed your order? An XKO number is a good way to get peace of mind that your order will have been logged.

Chris S

Re: EE store

j4zl33n — Mon, 14 Oct 2024 11:15:38 GMT

Ok thats great to hear,

I cancelled the order last night because I was worried but today a confirmation email came and a SMS message about my order being shipped?

I am confused so is it cancelled like it says on the website for my orders or is it shipped.

Re: EE store

Chris_S — Mon, 14 Oct 2024 11:37:24 GMT

Did you speak to an advisor to get the order cancelled @j4zl33n?

Was the confirmation text from EE or from our couriers DPD?

Chris S

Re: EE store

j4zl33n — Mon, 14 Oct 2024 11:45:00 GMT

I cancelled through the website.

EE sent the text

Re: EE store

Chris_S — Mon, 14 Oct 2024 11:57:01 GMT

Thanks for letting me know @j4zl33n

Fingers crossed a guide will have picked up the order cancellation request in time, but just to make sure, I'd recommend giving us a call on 150 from an EE phone, or 07953 966 150 from any other phone, then one of our guides can give you some clarity on the status of the order.

Chris S

Re: EE store

mark00773 — Mon, 06 Jan 2025 12:19:36 GMT

Hi, I have had a similar “issue” my order (Xbox Series X) was confirmed on 2 January and received invoice + tracking details. However, the tracking details provided aren’t working (tried every courier services provided). I have emailed the help desk but to no avail. The tracking details as of today remain the same - I’m stuck and I don’t know what to do.

Re: EE store

Rach_H — Mon, 06 Jan 2025 14:54:09 GMT

Hi @mark00773,

Welcome to the Community!

We don't want you to be left worrying about your order, so I'd love to help. When did you email the team about this?

Rach

Re: EE store

mark00773 — Mon, 06 Jan 2025 15:17:21 GMT

Hi Rach,

I was able to talk to customer services. They were unable to provide updates because the order was purchased from a “different department”, from EE Store (store.ee.co.uk). Gave my contact details and I should receive a phone call within the next 16 hours. 😞

Re: EE store

Rach_H — Mon, 06 Jan 2025 16:27:26 GMT

It's great to hear the team are working to get this resolved for you, and I'm hopeful you will hear back from them soon @mark00773.

Rach

Re: EE store

maeisthebest — Mon, 06 Jan 2025 22:47:02 GMT

I’m having the same issue!!!

Ive ordered, haven’t recieved any tracking details. I ordered a bundle and apparently part of it has been cancelled!! Customer service is AWFUL and nobody has got back to me and i’ve received no order updates. Starting to thinking it’s a scam

Re: EE store

mark00773 — Tue, 07 Jan 2025 06:10:19 GMT

Hi maeisthebest,

What bundle did you order? Did you receive any tracking at all? Mine’s like this since last Friday:

I’ve got a tracking details but aren’t working!

Re: EE store

maeisthebest — Tue, 07 Jan 2025 08:43:15 GMT

Mine was last friday too!!

I ordered the xbox series s and controller bundle, i got a tracking number on my dispatch email but no idea who to track it with! tried with everyone they say they deliver with on website but none are working.

then to top it off ive logged into my account to check it but it was saying the controller was cancelled.

have emailed twice now and heard nothing 😕

Re: EE store

mark00773 — Tue, 07 Jan 2025 08:50:03 GMT

We are in the same boat! It is very frustrating because this is a gift. I’ve emailed them (hoping to get a response today). I shall update this thread of any updates!