topic Re: Upgrade in Orders

Upgrade

jr081 — Sat, 04 Jan 2025 00:45:18 GMT

Ordered an upgrade on 30th Dec, no updates online and still not recieved? I get new year in-between but should be at least on it's way? I ordered an s24 ultra in titanium

Re: Upgrade

Chris_S — Sat, 04 Jan 2025 09:14:51 GMT

Hi @jr081 It's great to hear that you've ordered a new phone, great choice going for the Samsung S24.

Although I can't give you specific update as we don't have access to customer accounts, I can check on the stock level for you.

What memory size did you go for?

Chris S

Re: Upgrade

jr081 — Mon, 06 Jan 2025 00:10:35 GMT

It was in stock and says its been dispatched, I've just heard zero and it's now been a week, I understand new year in-between but have had thing I ordered after this

Re: Upgrade

Chris_S — Mon, 06 Jan 2025 08:59:28 GMT

It's understandable that you're concerned @jr081

I'd recommend giving us a call so that a guide can get this looked into for you, If you have your XKO reference handy, they can run a check with that.

To speak with a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S