topic Re: SIM card delay in Orders

SIM card delay

Sammie341 — Sat, 04 Jan 2025 18:15:07 GMT

Hi,

I ordered a pay monthly SIM 9th dec and it never arrived.

I finally got through to someone yesterday (3/1/25) and they arranged a replacement SIM to be sent to me.

my SIM account says my charge is over due for payment but I only received the SIM today 4/1/25 so why do I need to pay the charge for the month if I received the product a month late?

Re: SIM card delay

bristolian — Sat, 04 Jan 2025 21:09:43 GMT

If this was a new SIM-only connection, and the original SIM has never connected to EE's network, then you have a valid question to ask of EE-CS.

They have access to your individual account.

Re: SIM card delay

Sammie341 — Sat, 04 Jan 2025 21:14:44 GMT

Yes this was a new sim only deal. It wasn't activated until today when I received the replacement sim as my original from December hadn't arrived

Re: SIM card delay

Chris_S — Sun, 05 Jan 2025 09:24:15 GMT

Thanks for letting us now @Sammie341

I'd recommend giving us a call and speaking with one of our guides, and they will look into your account and help you further with this.

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S