topic how do i contact EE regarding order for VR order when not existing customer in Orders

how do i contact EE regarding order for VR order when not existing customer

m1k3p — Thu, 02 Jan 2025 11:55:39 GMT

Hi, i ordered my quest 3s early december and never recieved my £50 gamecard, tried to call before christmas, but only numbers online i can find are for phone or TV customers etc... what number can i call to discuss this issue?

Re: how do i contact EE regarding order for VR order when not existing customer

Northerner — Thu, 02 Jan 2025 12:22:56 GMT

Hi @m1k3p

You must be an EE customer to have ordered.

Talk to the sales team:

https://ee.co.uk/help/contact-ee

Thanks

Re: how do i contact EE regarding order for VR order when not existing customer

Matt_124 — Thu, 02 Jan 2025 13:13:55 GMT

Did you order this through the EE Store website with an order reference beginning with SO?

If so, you can find the contact details HERE.

Re: how do i contact EE regarding order for VR order when not existing customer

m1k3p — Thu, 02 Jan 2025 13:44:15 GMT

Order number was prefixed with EE- and i created an account to buy it but it only asked me to add my mobile to the account about a week later when attempting to check delivery status etc.. i read the code may have been texted, but my number wasnt added to the account at sale.

Re: how do i contact EE regarding order for VR order when not existing customer

Matt_124 — Thu, 02 Jan 2025 13:52:34 GMT

Try having a look at some of the info here, there is an 0800 number listed on there that may be able to help? Otherwise it let's you know who to contact for various types of orders.