topic Re: I am trying to upgrade my device but in order to do that it sends a PIN in Orders

I am trying to upgrade my device but in order to do that it sends a PIN

Sweet4 — Tue, 31 Dec 2024 10:54:20 GMT

I am trying to upgrade my device - however, in order to do that it sends a PIN to a number I no longer have access to - how do I get the PIN sent to another number?

The number is not my main number that i have with EE just the added device that I want to upgrade

Re: I am trying to upgrade my device but in order to do that it sends a PIN

bristolian — Tue, 31 Dec 2024 11:26:58 GMT

Spin your question around and it's basically asking "how can I choose where a security PIN is sent, because I don't control where it is being sent". A scammer's charter!

What's the reason for not having access to the number it's being sent to?

You'll likely need to order your upgrade via CS - and do so by passing telephone security to verify your ID.

Re: I am trying to upgrade my device but in order to do that it sends a PIN

Sweet4 — Tue, 31 Dec 2024 11:28:10 GMT

What does "Via CS" mean?

Re: I am trying to upgrade my device but in order to do that it sends a PIN

Sweet4 — Tue, 31 Dec 2024 11:28:53 GMT

Thank you for your reply - sorry sent before I realised it was not EE replying!

Re: I am trying to upgrade my device but in order to do that it sends a PIN

bristolian — Tue, 31 Dec 2024 11:34:43 GMT

@Sweet4 wrote:

What does "Via CS" mean?

CS = Customer Service.

FYI you have a short time after posting, to edit replies, negating the need for multiple short posts.

Re: I am trying to upgrade my device but in order to do that it sends a PIN

Chris_B — Tue, 31 Dec 2024 12:17:54 GMT

@Sweet4 It’s a contract device that has its own number very silly question but why don’t you have that number ? To not have the number means you gave it up and that’s done by terminating that contract at some point. If you lost the sim you can request a replacement SIM card.

Re: I am trying to upgrade my device but in order to do that it sends a PIN

Sweet4 — Tue, 31 Dec 2024 12:20:56 GMT

it no longer works on the device as the device no longer works - I want to upgrade as the device is from 6 years ago - I do not want a new SIM for a device that needs upgrading in any event - I have not given it up or terminated the contract ... I thought this would be a simple way of killing two birds with one stone but it seems not - I think the only option is to go to the EE shop with the device in hand ...

Re: I am trying to upgrade my device but in order to do that it sends a PIN

Chris_B — Tue, 31 Dec 2024 12:30:00 GMT

@Sweet4 can you put that SIM card in a different device then ?