topic Re: iphone in Orders

iphone

khurram05 — Sat, 28 Dec 2024 06:22:49 GMT

I have ordered iPhone 16 pro max online .And give upfront payment of 30 pounds . And then i received email of confirmation email of my order. then i received a msg last day that my order has been cancelled . What should i do now

Re: iphone

Chris_B — Sat, 28 Dec 2024 08:07:03 GMT

@khurram05 You could try calling customer support to ask why at least you’ll know why. Other than that you’ll not get that device via EE on contact.

Re: iphone

khurram05 — Mon, 30 Dec 2024 14:35:30 GMT

really appreciate your response. But i am calling for two days to customer service but they are not responding. I visited there franchise physically as well but they are saying call customer service. Do you have any other custmoer service number of EE

Re: iphone

Debbie_G — Mon, 30 Dec 2024 15:08:38 GMT

Hi @khurram05.

Welcome to the community.

I am sorry your order has been cancelled.

If you get in touch with our sales team on 0800 956 6000, they can take a look at the order and see why this has been cancelled.

Debbie