topic Re: Phone in Orders

Phone

jesslewisx — Mon, 30 Dec 2024 11:06:41 GMT

ordered a phone on friday and got an XKO number, however it isn’t letting me track my order ?

Re: Phone

Chris_B — Mon, 30 Dec 2024 12:41:20 GMT

@jesslewisx You have an order number once a device is allocated to you you’ll receive a tracking number.

Re: Phone

jesslewisx — Mon, 30 Dec 2024 12:54:10 GMT

when will i receive this as i still don’t have one x

Re: Phone

Schockwave — Mon, 30 Dec 2024 14:59:52 GMT

@jesslewisx , it is only Monday, so also depends whether they have the item in stock, if you let us know what you ordered, colour and storage size, one of the members of staff may be able to give you an answer.

Re: Phone

jesslewisx — Mon, 30 Dec 2024 15:02:57 GMT

iphone 16 plus in pink 128GB, it said in stock when ordering like x

Re: Phone

Schockwave — Mon, 30 Dec 2024 15:06:12 GMT

@jesslewisx , make sure you check your junk/spam folder for any further updates as well as your regular email client app.

Have you installed the DPD app and registered with the same email that you use with EE? You will get updates from them up to the evening before delivery and another one on the day of delivery with a one hour window.

Re: Phone

jesslewisx — Mon, 30 Dec 2024 15:26:04 GMT

yes i have downloaded it but there is saying there isn’t anything to deliver and i dont have my tracking code i only have the XKO number

Re: Phone

Schockwave — Mon, 30 Dec 2024 15:30:36 GMT

@jesslewisx , you will just have to wait until Ee dispatch it, then you will receive notification, otherwise, ring customer service if you are worried in any way, we have no account access here.

Re: Phone

jesslewisx — Mon, 30 Dec 2024 15:31:25 GMT

okay thankyou