topic Re: I need a clarification before I order a new phone in Orders

I need a clarification before I order a new phone

Cyrus101 — Sat, 28 Dec 2024 23:23:50 GMT

I have a question regarding my mobile contract. Currently, I'm paying £22 every month for my SIM. If I decide to get a new iPhone 16 Pro Max, will the payment for the new phone be added to my existing contract, or will I receive a new SIM while still paying the £22 monthly for my current plan?

Re: I need a clarification before I order a new phone

XRaySpeX — Sun, 29 Dec 2024 02:17:14 GMT

Won't you want to use your existing SIM in your new phone? You should upgrade your current contract to a handset plan & then you'll be paying for the new phone contract instead of the existing £22 SIM-Only contract. You shouldn't need a new SIM.

Re: I need a clarification before I order a new phone

Schockwave — Mon, 30 Dec 2024 15:23:40 GMT

@Cyrus101 , you can also keep the same plan and just order a new phone on flex pay as an upgrade, if you so wish.

Re: I need a clarification before I order a new phone

Matt_124 — Mon, 30 Dec 2024 16:42:26 GMT

Hi @Schockwave,

Flex Pay requires the customer to change their tariff and the options available will be dependent on the device selected.

There is the option of EE Finance to purchase a SIM Free phone and allow the customer to retain their existing plan.