Pay as you go order was cancelled

evans2157 — Sat, 28 Dec 2024 13:56:19 GMT

<p>Hi, I received an text message told me that my order was cancelled, but there's is no refund, and I don't know why it was cancelled.</p>

Re: Pay as you go order was cancelled

Northerner — Sat, 28 Dec 2024 15:25:59 GMT

Hi @evans2157

You'll need to speak to EE CS on 150 about this issue.

Thanks

Re: Pay as you go order was cancelled

Ali_A — Sun, 29 Dec 2024 08:38:06 GMT

Hi @evans2157

Sorry to hear your application was cancelled.

The upfront payment you made at the time of your order was only a pre-authorisation for the payment, which is held as "pending" with your bank.

As your application has not been successful we will not take the payment, so your bank/card issuer will automatically release the Pending Payment back to your account. They usually do this after 10 working days.

Usually you should receive an email about your cancelled order. May need to check your Junk/Spam folder.
Or, as @Northerner has mentioned, if you call Customer Service a guide will be able to check your order and the reason why it was cancelled.

Hope this helps.

Ali

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Pay as you go order was cancelled

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Re: Pay as you go order was cancelled