topic iPhone 16 pro max order cancelled in Orders

iPhone 16 pro max order cancelled

Lenora — Fri, 27 Dec 2024 01:52:50 GMT

Hey, on the 25th I placed an order for a new phone with a downpayment of £130. I had a confirmation email however about an hour later I received a text sms saying my order has been cancelled and I should place a new one fro. the website. Literally no additional information, or anything about a refund.

to make matters worse I have been trying to call EE customer service for 2 days straight now, yet its apparently not open. I'm stuck and my money is still pending. Not sure if its because of the festive period or because I used my personal bank account instead of my mums, (I'm 17)

Re: iPhone 16 pro max order cancelled

XRaySpeX — Fri, 27 Dec 2024 02:44:40 GMT

@Lenora : Pending bank transaction will be removed within 7 to 10 days.

Re: iPhone 16 pro max order cancelled

Lenora — Fri, 27 Dec 2024 09:13:45 GMT

I need to know why it was cancelled in the first place.

Also why can't I reach the EE

Re: iPhone 16 pro max order cancelled

Chris_B — Fri, 27 Dec 2024 09:34:34 GMT

@Lenora Would that be a device on contract? If it is you can not have this you are under 18. EE can not legally sell you something via credit. You need to be 18+ to have a credit agreement.