topic Re: Upfront payment taken but no email confirmation in Orders

Upfront payment taken but no email confirmation

AndreeaB1 — Thu, 26 Dec 2024 08:29:43 GMT

Hi,

£30 upfront payment were taken from my account but no email confirmation. The screen just go blank after payment

Re: Upfront payment taken but no email confirmation

Leanne_T — Thu, 26 Dec 2024 12:45:13 GMT

Hi there @AndreeaB1

Thanks for coming to the community.

How long ago did you place the order?

Have you checked your emails junk/spam folders for the confirmation email?

Speak soon 🙂

Leanne.

Re: Upfront payment taken but no email confirmation

AndreeaB1 — Thu, 26 Dec 2024 12:51:58 GMT

Hi, was 1st hour this morning and after 3 hours I received a txt msg that my order was cancelled but no reason why .. do you know if the upfront payment will be refunded ? Or should I get in touch with EE ?

Re: Upfront payment taken but no email confirmation

Leanne_T — Thu, 26 Dec 2024 12:55:15 GMT

Hi @AndreeaB1

Thanks for coming back to me.

If the order was not successful, the pending payment would be returned within 5-7 working days,

Thanks 🙂

Leanne.

Re: Upfront payment taken but no email confirmation

AndreeaB1 — Thu, 26 Dec 2024 12:58:28 GMT

Thank you ☺️

Re: Upfront payment taken but no email confirmation

Leanne_T — Thu, 26 Dec 2024 13:01:38 GMT

No problem @AndreeaB1

If you would like to discuss the order or see why this has been cancelled, please get in touch with our sales team, they can get this checked for you.

Leanne.