topic Re: No Confirmation Email in Orders

No Confirmation Email

SianLoakes — Fri, 25 Nov 2022 16:36:48 GMT

Hi,

I ordered a Samsung Galaxy S22 (Bora Purple, 128GB) with a new contract earlier today but have not received any form of confirmation. After fulfilling the order it directed me back to the first page of the checkout process, but I didn't try again as my bank account showed the £30 upfront payment already pending. I've been checking for the past 2-3 hours and nothing has appeared in my inbox or junk/spam. I have no clue if the order was actually successful, despite my bank account showing a charge.

I am a new EE customer, so I did not yet have an account when I placed my order.

Re: No Confirmation Email

Leanne_T — Sat, 26 Nov 2022 07:03:02 GMT

Hi @SianLoakes

Thanks for coming to the community.

Have you now received the order confirmation email?

Thanks 🙂

Leanne.

Re: No Confirmation Email

SianLoakes — Sat, 26 Nov 2022 15:25:22 GMT

Hi,

Not yet. I've been checking inbox and spam but nothinhas arrived, except for a notification saying my basket has been saved (from when it redirected me to the beginning).

Re: No Confirmation Email

Leanne_T — Sat, 26 Nov 2022 15:31:21 GMT

Thanks @SianLoakes

In this case, please call us on 0800 956 6000 and the team will get this looked into for you.

Leanne 🙂

Re: No Confirmation Email

SianLoakes — Sat, 26 Nov 2022 20:12:15 GMT

Last time I tried to call I picked the option saying that I'm in the process of moving to EE but when it asked me to type my number in, it wouldn't let me proceed as it said my phone number wasn't registered to EE. The only other option for new customers didn't apply, should I choose that anyway?

I bought it on the Black Friday deal, will this still be honoured?

Re: No Confirmation Email

Christopher_G — Sun, 27 Nov 2022 09:37:32 GMT

Yes, choose the new customer option and you should get through, @SianLoakes. Hopefully they can help you.

Chris

Re: No Confirmation Email

Abdoulie556 — Wed, 25 Dec 2024 21:44:29 GMT

Hello I have not received a confirmation email from the order I made for iPhone 14

Re: No Confirmation Email

Leanne_T — Thu, 26 Dec 2024 11:12:59 GMT

Morning @Abdoulie556

Thanks for coming to the community and for ordering 🙂

When did you place the order for the iPhone 14?

Have you checked your junk/spam folder in your email account?

Speak to you soon.

Leanne.

Re: No Confirmation Email

Abdoulie556 — Thu, 26 Dec 2024 11:30:27 GMT

my order is cancelled and they took money from me and I need my money back
today
That was my last ya’ll took the order has not even went through please
send my money back today

Dis order number XKO*******

[mod edit: removed personal details from the community]

Re: No Confirmation Email

Leanne_T — Thu, 26 Dec 2024 11:29:50 GMT

Hi @Abdoulie556

Thanks for coming back to me.

If the order was not successful, the pending payment would be returned within 5-7 working days,

Leanne.