topic Re: Upgrade Problem in Orders

Upgrade Problem

George8616 — Mon, 23 Dec 2024 10:37:12 GMT

Today I was ready for an upgrade after being a Business subscriber for six months. However, when I clicked on ‘Add Mobile Device’ to choose a device, it displayed the following message: (Sorry, we are not supporting Not Available right now.) I tried this from Safari on my iPad. I also attempted to use the app, but there I couldn’t even view upgrades or bills. Two weeks ago, I also lost the 50% discount due to the same issue.

Re: Upgrade Problem

Northerner — Mon, 23 Dec 2024 10:40:44 GMT

Hi @George8616

There is no account access on these forums. You are best calling EE CS on 150 about this issue.

Thanks

Re: Upgrade Problem

George8616 — Sat, 11 Jan 2025 17:57:57 GMT

i try upgrade but the page show this:

Re: Upgrade Problem

Chris_B — Sat, 11 Jan 2025 18:26:33 GMT

@George8616 You’ve not due an upgrade until 22nd June 2026. as stated in the first image
If you want to upgrade you’ll need to call customer support as you will need to pay off that current contract.

Re: Upgrade Problem

George8616 — Sat, 11 Jan 2025 22:26:36 GMT

Can i added a new phone ?

Re: Upgrade Problem

Michael_D — Sun, 12 Jan 2025 08:37:26 GMT

Hi @George8616

You can look with the EE app or EE website when logged in to see if you are able to add another phone, or alternatively you can give our customer services guides a call, who can check for you.

It would mean that you are paying for another phone on top of the one you already have.

Michael

Re: Upgrade Problem

George8616 — Sun, 12 Jan 2025 14:40:50 GMT

I have a business contract with my own device, so it's just the physical sim card plus the service I ordered. I have not received a device yet, but I would like to replace my current device..

Re: Upgrade Problem

Christopher_G — Mon, 13 Jan 2025 09:09:19 GMT

OK, thanks @George8616

I recommend speaking with our Business Support team so they can check eligibility and let you know what options are available.

Chris