topic Cancelled order in Orders

Cancelled order

xxlowes04 — Sat, 21 Dec 2024 15:35:51 GMT

Hi I had to phone to change an order address and they cancelled the order without me knowing so just wondering if that order would be able to be reactivated as I have still paid my upgrade fee etc thanks.

Re: Cancelled order

Chris_B — Sat, 21 Dec 2024 21:00:37 GMT

@xxlowes04 If the order is cancelled you’ll be refunded in 7-10 days. Please allow for extra time because of national holidays. The order probably got cancelled because you tried to change the delivery address and the order can only be delivered to the billing address.

Re: Cancelled order

Romuald — Tue, 24 Dec 2024 09:00:18 GMT

150 pay yesterday for new phone and today I see canseled do therea my money

Re: Cancelled order

Chris_B — Tue, 24 Dec 2024 09:20:52 GMT

@Romuald you’ll be refunded in 7 to 10 days please allow extra time because of the Christmas period.

Re: Cancelled order

Romuald — Tue, 07 Jan 2025 22:04:37 GMT

So nobody sent for me my money

Re: Cancelled order

Chris_S — Wed, 08 Jan 2025 09:09:29 GMT

Hi @Romuald I'm sorry to hear that you still haven't got your refund yet.

We'd need to get access to your account to see what's going on, so I'd recommend giving us a call on 150 from an EE phone or 07953 966 150 from any other phone.

Chris S