topic Re: order cancelled in Orders

order cancelled

courtneytupperx — Fri, 20 Dec 2024 15:11:18 GMT

why has my order been cancelled for the 2’d time? yet i have been charged £30 both times.

Re: order cancelled

Schockwave — Fri, 20 Dec 2024 15:19:01 GMT

Hello @courtneytupperx ,

Welcome to the community,

We would not know, you would have to speak to customer seervice about this.

If they have cancelled your order, you will receive a refund within 7=10 days.

Re: order cancelled

Chris_B — Fri, 20 Dec 2024 15:52:33 GMT

@courtneytupperx Is this for a new contract with EE ? If it is did you receive a email requesting you to call customer support? If you did and didn’t call the order will be cancelled. If you have failed the credit check your order will be cancelled. You’ll be refunded within 7-10 days ( national holidays may increase that timeframe ) But only customer support can really answer this question for you.

Re: order cancelled

courtneytupperx — Fri, 20 Dec 2024 15:59:58 GMT

could the reason it was cancelled that my ID hasn’t been verified on the account?

Re: order cancelled

XRaySpeX — Fri, 20 Dec 2024 16:31:06 GMT

No, cuz you don't need an a/c to make an order.