topic Re: Phone in Orders

Phone

Sinead232 — Thu, 19 Dec 2024 21:31:53 GMT

Ordered a phone yesterday never got an confirmation email how do I know if I've been accepted or not took the money though

Chris_S — Fri, 20 Dec 2024 09:07:58 GMT

Hi @Sinead232 It's great news that you've placed an order with us 🙂

After you placed the order, did the page display an XKO reference? If it did, that's a good indication that the order has gone through.

Could you check your email's spam folder to see if a confirmation email has gone into there please?

Chris S

Sinead232 — Fri, 20 Dec 2024 12:12:32 GMT

No the screen just went blank

Chris_S — Fri, 20 Dec 2024 12:44:05 GMT

Thanks for letting me know @Sinead232 We'd need to get this looked into for you, so I'd recommend giving one of our guides a call.

To speak to a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page by clicking this link: Contact us

Chris S