topic Re: Order still not received in Orders

Order still not received

Maffy1965 — Tue, 17 Dec 2024 18:53:06 GMT

Re: Order still not received

Chris_S — Wed, 18 Dec 2024 09:00:23 GMT

Hi @Maffy1965 Thanks for getting in touch with us here at the EE Community.

I'm sorry to hear that you've not received your order, when did you place the order?

Chris S

Re: Order still not received

Maffy1965 — Thu, 19 Dec 2024 09:23:08 GMT

Placed 2 orders 1 is upgrade so won't be happy if not sorted as paying bills for nothing

Re: Order still not received

Michael_D — Thu, 19 Dec 2024 11:48:44 GMT

What devices did you order @Maffy1965?

When was the order placed?

Michael

Re: Order still not received

Maffy1965 — Fri, 20 Dec 2024 06:15:32 GMT

I ordered tablet third time now but gone up this time i really think EE slacking lately wouldnt reccomend to anyone

Re: Order still not received

Leanne_T — Fri, 20 Dec 2024 10:21:36 GMT

Hi @Maffy1965

I am sorry you have not received the order.

When did you order the tablet? Have you placed an order for two tablets?

Also, which model device including memory size have you ordered?

Speak soon 🙂

Leanne.

Re: Order still not received

Maffy1965 — Mon, 23 Dec 2024 12:37:59 GMT

Complete shambles as now still waiting for order of upgrade of a tablet this is 3rd time was talking to them on Friday and he said was definitely due for delivery today nothing no code or anything

Re: Order still not received

Maffy1965 — Mon, 23 Dec 2024 12:44:37 GMT

This is getting beyond a joke now with this

Re: Order still not received

Peter_W — Mon, 23 Dec 2024 14:46:48 GMT

Hi again @Maffy1965, I'm disappointed to hear you've still not had any updates.

As @Leanne_T mentioned, which Tablet model are you waiting on here, including colour and storage version?

Once this is out for delivery you'll get a tracking number for DPD.

Peter

Re: Order still not received

Maffy1965 — Mon, 23 Dec 2024 23:57:37 GMT

Its lenora grey had 2 order numbers no delivery so just a joke now

Re: Order still not received

Peter_W — Tue, 24 Dec 2024 09:12:56 GMT

I'm not familiar with this device, what manufacturer, model name and storage version is this?

If you get back in touch with our team they'll be able to say for sure what the status of the order is, and check stock levels.

I'd like to reassure you though that if the device is out of stock and hasn't been dispatched yet, then you'll not be billed for it until it's actually left our warehouse.

Peter