topic Re: No order confirmation email in Orders

No order confirmation email

TAW33 — Thu, 19 Dec 2024 16:59:36 GMT

I ordered broadband and tv, No order confirmation email has arrived........ and today only the TV box was delivered , no hub has arrived and I have no VOL number to track the order. I also have not been given an account number so I cannot link the app......

Re: No order confirmation email

TAW33 — Thu, 19 Dec 2024 16:17:48 GMT

Re: No order confirmation email

Peter_W — Thu, 19 Dec 2024 18:23:30 GMT

Good afternoon @TAW33.

Thanks for getting in touch via the EE Community 😊

We don't have access via these forums to check your order, but if you give our broadband customer care team a call, they should be able to check our system via your details and confirm what's happening with the order.

Peter

Re: No order confirmation email

TAW33 — Thu, 19 Dec 2024 18:28:32 GMT

Thank you

Sent from Outlook for Android<>

Re: No order confirmation email

Peter_W — Thu, 19 Dec 2024 18:35:02 GMT

Thanks @TAW33

Let us know how you get on 😊

Peter