topic Re: How to retrieve a pin from my old mobile number in Orders

How to retrieve a pin from my old mobile number

James-92 — Tue, 17 Dec 2024 18:50:08 GMT

Hi all, I am looking to upgrade to a sim only deal, and in order for me to do this, DPD need to send a pin to the mobile number on my EE profile but that is my old number which I no longer have access to. Any ideas on how else I can receive this ?

Re: How to retrieve a pin from my old mobile number

Chris_B — Tue, 17 Dec 2024 19:20:34 GMT

@James-92 When did you last use that number? If it’s over 9 months then unfortunately there’s nothing you can do to get that number back. Why not keep your EE account up to date with the correct number?

Re: How to retrieve a pin from my old mobile number

James-92 — Tue, 17 Dec 2024 19:29:52 GMT

I used that number when I had an IPhone 7 before I went onto a contract with EE and I didn't update my number on my profile. I will have to figure out another way. thanks for your reply.

Re: How to retrieve a pin from my old mobile number

Michael_D — Wed, 18 Dec 2024 08:30:43 GMT

Hi @James-92

If you are just moving to a SIM Only deal, you shouldn't need a DPD PIN, as you'd either keep the SIM you have now, or if one is sent it would just be by Royal Mail.

The DPD PIN would normally be for device deliveries only.

Michael

Re: How to retrieve a pin from my old mobile number

James-92 — Wed, 18 Dec 2024 11:47:50 GMT

Hi Michael, I have managed to change my plan now and everything is fine, thanks for your reply.

Re: How to retrieve a pin from my old mobile number

Michael_D — Wed, 18 Dec 2024 12:01:37 GMT

Great news @James-92, thanks for the update.

Take care and have a great day.

Michael

Re: How to retrieve a pin from my old mobile number

James-92 — Wed, 18 Dec 2024 18:00:00 GMT

Thank you, one question I wanna ask , on my EE profile page my contact number is my old mobile number which I wanna update to my current mobile number but due to security the only way I can do this is by EE sending a passcode to my existing number, which I don't have access too any ideas?

Kind regards

James

Re: How to retrieve a pin from my old mobile number

Michael_D — Thu, 19 Dec 2024 08:44:31 GMT

@James-92 If you no longer have access to the number that is listed, the best option would be to give our customer service guides a call, and they can bring up your account to see if they can amend the number for you

Re: How to retrieve a pin from my old mobile number

James-92 — Thu, 19 Dec 2024 10:36:43 GMT

Good morning Michael,

Thank you for your reply, I will check that out.

Have a great Xmas

Kind regards

James

Re: How to retrieve a pin from my old mobile number

Michael_D — Thu, 19 Dec 2024 10:37:53 GMT

You too @James-92

All the best to you and your family.

Michael