topic Re: Ee have taken £30 deposit in Orders

Ee have taken £30 deposit

Baldkev66 — Thu, 03 Oct 2024 13:13:16 GMT

Order phone ee have taken the £30 deposit but received no email to confirm order had been successful

Debbie_G — Thu, 03 Oct 2024 15:40:48 GMT

Welcome to the community.

Have you been able to check your Junk/Spam folder for any emails from EE?

Was this an upgrade or a new contract order?

Debbie 🙂

Paulangeloluzon — Mon, 16 Dec 2024 13:17:38 GMT

New order

No message on the spam

Michael_D — Mon, 16 Dec 2024 14:22:29 GMT

Welcome to the community.

When was it you placed the order? Was it placed online or over the phone?

What device did you order?

If it was online, when you got to the end of the order, did you see a confirmation screen with an order number?

Michael

Paulangeloluzon — Mon, 16 Dec 2024 14:24:03 GMT

Nothing appeared

Michael_D — Mon, 16 Dec 2024 14:31:27 GMT

When did you place the order @Paulangeloluzon?

Was it ordered online?

Michael

Paulangeloluzon — Mon, 16 Dec 2024 14:34:06 GMT

It was on facebook but it was there page with the blue check

Michael_D — Mon, 16 Dec 2024 14:36:33 GMT

You'd not be able to place an order on our Facebook page. Did you click on an advert which took you to the EE website? @Paulangeloluzon

Michael