https://community.ee.co.uk/t5/Orders/Upgrade-gone-wrong/m-p/1485891#M82647 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3320980">@KasiaAB</a>&nbsp;</P><P>“<SPAN>Why DPD is causing so much issues”</SPAN></P><P><SPAN>Sorry for your troubles, but I can’t see that DPD is at fault. They made 5 attempts. Their app lets you track and make other arrangements. You’ll have to ring EE now but expect delays if the return hasn’t been logged yet.</SPAN></P><P><SPAN>Good luck.</SPAN></P> Mon, 16 Dec 2024 10:49:28 GMT Profile closed 2024-12-16T10:49:28Z https://community.ee.co.uk/t5/Orders/Upgrade-gone-wrong/m-p/1485866#M82646 <P>Hi All,&nbsp;</P><P>I've upgraded my contract 2 weeks ago via app and phone was sent to me by DPD.</P><P>They try to deliver my phone 5 times but I was at work 3 times and then&nbsp; booked holiday just to be at home when they will come again. DPD driver as me for pin code which wasn't sent to me and I've even told him I didn't receive any emails or messages from they about delivery or pin.</P><P>Today when I've try to track my phone on Dpd Web is showing that it's sent back to EE.</P><P>What I can do now?</P><P>Why DPD is causing so much issues?</P><P>I need help.</P><P>Please.&nbsp;</P><P>Thanks&nbsp;</P> Mon, 16 Dec 2024 09:55:34 GMT https://community.ee.co.uk/t5/Orders/Upgrade-gone-wrong/m-p/1485866#M82646 KasiaAB 2024-12-16T09:55:34Z https://community.ee.co.uk/t5/Orders/Upgrade-gone-wrong/m-p/1485891#M82647 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3320980">@KasiaAB</a>&nbsp;</P><P>“<SPAN>Why DPD is causing so much issues”</SPAN></P><P><SPAN>Sorry for your troubles, but I can’t see that DPD is at fault. They made 5 attempts. Their app lets you track and make other arrangements. You’ll have to ring EE now but expect delays if the return hasn’t been logged yet.</SPAN></P><P><SPAN>Good luck.</SPAN></P> Mon, 16 Dec 2024 10:49:28 GMT https://community.ee.co.uk/t5/Orders/Upgrade-gone-wrong/m-p/1485891#M82647 Profile closed 2024-12-16T10:49:28Z