topic Re: Not receiving emails for my orders in Orders

Not receiving emails for my orders

lisaw1976 — Fri, 13 Dec 2024 18:12:38 GMT

Hello,

I just placed an order for a games console and I have not received confirmation of the order via email.

I have also noticed that I'm not receiving the ones for my bills either.

Please can somebody help, thanks.

Re: Not receiving emails for my orders

Schockwave — Fri, 13 Dec 2024 19:07:09 GMT

Hello @lisaw1976 ,

Welcome to the community,

Have you checked your spam/junk folder?

Re: Not receiving emails for my orders

lisaw1976 — Fri, 13 Dec 2024 21:35:52 GMT

Yes I have checked everywhere

I have only received a couple of emails from EE ever, I have checked blocked senders, spam/junk nothing indicating the reason why I'm not receiving them.

It would be great if somebody from EE could look into this for me.

Re: Not receiving emails for my orders

Alex_H — Sat, 14 Dec 2024 09:45:19 GMT

Hi @lisaw1976,

Welcome to the EE Community

Have you checked which e-mail you have set in your contact details as it could be different to the one you are using to login with. You can check by logging in and going to Profile in the top right, Personal details and then it will be under Contact.

To check on how your bill alerts are set when logged in to the website go to Plans and Subscriptions then select Mobile Usage alerts under Settings and permissions.

You can set billing alerts to text or e-mail and see which e-mail is currently entered if e-mail is selected. Or via the app you can go to Profile> Usage alerts and it will take you to the website to manage the alert.

Alex