topic Re: Ordered over the phone - no confirmation? in Orders

Ordered over the phone - no confirmation?

martin2345uk — Fri, 13 Dec 2024 17:09:25 GMT

HI,

I ordered a SIM only deal over the phone on Tuesday; they said it would arrive yesterday (no sign of it yet) but more worryingly I have just realised I have no confirmation email at all? Not in spam/junk etc

Is this normal?

Re: Ordered over the phone - no confirmation?

Northerner — Fri, 13 Dec 2024 17:47:02 GMT

Hi @martin2345uk

Are you already an EE PAYG customer.

It maybe worth speaking to EE CS again to ensure everything was processed ok.

Thanks

Re: Ordered over the phone - no confirmation?

martin2345uk — Fri, 13 Dec 2024 17:53:15 GMT

No, I am not on EE at all currently. Okay I will try calling them again tomorrow...