topic Wrong colour phone delivered in Orders

Wrong colour phone delivered

Rose41 — Fri, 13 Dec 2024 17:38:24 GMT

Received wrong colour phone, was advised to go back to EE store. To which they completed a new phone contract plan of different phone number and took the wrong colour phone back and apparently completed the process to go back to original plan - for that phone number. However, my account is now saying two phone/contracts have changed! And I have been charged for the wrong colour phone already!! How can this be resolved ASAP.

Re: Wrong colour phone delivered

Chris_B — Fri, 13 Dec 2024 18:18:37 GMT

@Rose41 As this was a store sale you need to go back to that store to get this resolved.

Re: Wrong colour phone delivered

Leanne_T — Fri, 13 Dec 2024 18:53:07 GMT

Hi @Rose41

Thanks for coming to the community.

How long ago did you take the phone back to the store?

Has the plan and contract dates been changed back for the number you upgraded?

Speak to you soon.

Leanne.