topic Re: My order in Orders

My order

Ola495 — Fri, 13 Dec 2024 11:00:10 GMT

I bought the 16 Promax 256GB on contract on the 11th Dec and £30 was deducted from my account but still haven't got a message in my email about my order.

Re: My order

wakka80 — Fri, 13 Dec 2024 11:52:40 GMT

probably still processing your order maybe, have you tried your junk/spam mail?

Re: My order

Ola495 — Fri, 13 Dec 2024 11:58:37 GMT

Sure I did already

Re: My order

wakka80 — Fri, 13 Dec 2024 12:11:45 GMT

have you checked your order on your online account, if not maybe give ee a call

Re: My order

Ola495 — Fri, 13 Dec 2024 14:02:37 GMT

I already checked my order still not showing and I gave them a called as
well

Re: My order

Lesley_W — Fri, 13 Dec 2024 16:15:54 GMT

Hi @Ola495

Welcome to our community.

I'm sorry you haven't had an update about this yet, what did our team say when you called?

Lesley

Re: My order

Ola495 — Fri, 13 Dec 2024 17:17:32 GMT

I was not able to get them through, when I called

Re: My order

Lesley_W — Fri, 13 Dec 2024 17:30:13 GMT

Thanks for your reply @Ola495

I know our team are quite busy at the moment and there may be a bit of a wait, but if you can spare some time, they will be able to look into this for you.

Lesley

Re: My order

Ola495 — Fri, 13 Dec 2024 18:19:32 GMT

Alright, thanks I really appreciate your concern.