topic When does the 14 day cooling off period begin? in Orders https://community.ee.co.uk/t5/Orders/When-does-the-14-day-cooling-off-period-begin/m-p/1484652#M82564 <P>I ordered a SIM only contract Tuesday, they said it would come in the post today, Thursday, but it hasn't - when does the 14 day cooling off period start? When you order it or when you actually receive it..?</P><P>Thanks!</P> Thu, 12 Dec 2024 16:50:35 GMT martin2345uk 2024-12-12T16:50:35Z When does the 14 day cooling off period begin? https://community.ee.co.uk/t5/Orders/When-does-the-14-day-cooling-off-period-begin/m-p/1484652#M82564 <P>I ordered a SIM only contract Tuesday, they said it would come in the post today, Thursday, but it hasn't - when does the 14 day cooling off period start? When you order it or when you actually receive it..?</P><P>Thanks!</P> Thu, 12 Dec 2024 16:50:35 GMT https://community.ee.co.uk/t5/Orders/When-does-the-14-day-cooling-off-period-begin/m-p/1484652#M82564 martin2345uk 2024-12-12T16:50:35Z Re: When does the 14 day cooling off period begin? https://community.ee.co.uk/t5/Orders/When-does-the-14-day-cooling-off-period-begin/m-p/1484654#M82565 <P>The statutory cancellation period begins when you receive the goods.</P> <P><A href="https://www.gov.uk/accepting-returns-and-giving-refunds" target="_blank" rel="noopener">https://www.gov.uk/accepting-returns-and-giving-refunds</A>&nbsp;</P> Thu, 12 Dec 2024 16:52:48 GMT https://community.ee.co.uk/t5/Orders/When-does-the-14-day-cooling-off-period-begin/m-p/1484654#M82565 bristolian 2024-12-12T16:52:48Z Re: When does the 14 day cooling off period begin? https://community.ee.co.uk/t5/Orders/When-does-the-14-day-cooling-off-period-begin/m-p/1484656#M82566 <P>Thank you! That's good to know.</P> Thu, 12 Dec 2024 16:54:36 GMT https://community.ee.co.uk/t5/Orders/When-does-the-14-day-cooling-off-period-begin/m-p/1484656#M82566 martin2345uk 2024-12-12T16:54:36Z