topic Re: Order cancelled and money taken in Orders

Order cancelled and money taken

Peterandalto — Thu, 12 Dec 2024 12:06:19 GMT

Ordered a phone last night on the EE website and I went through all the right procedures. Paid my £30 upfront, but I received a text awhile ago saying my order was cancelled. I still haven't been refunded. No mail. Just a text.

Re: Order cancelled and money taken

Chris_B — Thu, 12 Dec 2024 13:42:40 GMT

@Peterandalto you will receive a refund in 7 - 10 days.

Re: Order cancelled and money taken

TayGTR — Thu, 12 Dec 2024 14:18:21 GMT

Seems to be the way of EE these days.

I regret coming back, well, I would if I was actually here with a working phone on EE.

Re: Order cancelled and money taken

Schockwave — Thu, 12 Dec 2024 14:35:09 GMT

@TayGTR , what is wrong with your phone? That is not EE’s fault.

Re: Order cancelled and money taken

TayGTR — Thu, 12 Dec 2024 14:39:19 GMT

Well, technically it is EE's fault, they have not sent my eSIM, hence I dont have a phone working on EE

Re: Order cancelled and money taken

Schockwave — Thu, 12 Dec 2024 14:41:05 GMT

I have replied to your other thread @TayGTR .

Re: Order cancelled and money taken

TayGTR — Thu, 12 Dec 2024 14:56:33 GMT

I noticed, then I saw this one where it's not EE's fault.. but it is.

Re: Order cancelled and money taken

Phillip18 — Thu, 26 Dec 2024 08:47:34 GMT

Why do they cancel the orders

Re: Order cancelled and money taken

Chris_B — Thu, 26 Dec 2024 08:54:12 GMT

@Phillip18 It could be a number of different things.