topic Re: New phone iPhone 16 plus in Orders

New phone iPhone 16 plus

Nasasteve — Thu, 12 Dec 2024 10:44:14 GMT

I ordered my new phone iPhone 16 plus in Black 256gb had an email giving me an order number now nothing since. The order number tracking just comes back as “oops your tracking timed out” can’t get hold of anyone to ask was in the Guide queue for 90mins this morning still nothing who can I speak to.

now Seriously considering cancelling the lot and moving to O2

Re: New phone iPhone 16 plus

Christopher_G — Wed, 11 Dec 2024 16:22:28 GMT

Hi @Nasasteve

The current delivery estimate for that model is to 'expect dispatch within one day'. When did you order it?

Chris

Re: New phone iPhone 16 plus

Nasasteve — Wed, 11 Dec 2024 17:52:41 GMT

I ordered it on Monday

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Re: New phone iPhone 16 plus

Lesley_W — Wed, 11 Dec 2024 18:41:09 GMT

Thanks for your reply @Nasasteve

I'd have expected you to have an update by now. Do you have the DPD app?

Lesley

Re: New phone iPhone 16 plus

Nasasteve — Wed, 11 Dec 2024 19:46:41 GMT

Hi Lesley
Finally had an update this evening but I feel that was only because
I chased it with customer service earlier today.
Hopefully I’ll get an update from DPD tomorrow

Sent from Gmail Mobile

Re: New phone iPhone 16 plus

Michael_D — Thu, 12 Dec 2024 09:01:33 GMT

Thanks for the update @Nasasteve

I'm sure it won't be long until you hear from DPD. Please keep us updated

Michael