topic Re: Successful order. in Orders

Successful order.

Lbah32 — Wed, 11 Dec 2024 19:26:32 GMT

Hey, I ordered a phone yesterday morning , and got a successful order confirmation email and paid the upfront cost.

however I haven’t heard anything since. What does this mean? Will it be accepted or does it mean there’s a problem?

thank you

Re: Successful order.

Northerner — Wed, 11 Dec 2024 19:53:51 GMT

Hi @Lbah32

You can check EE order tracking here:

https://ee.co.uk/help/orders

If that does not work then you'll need to speak to EE CS on 150.

Thanks

Re: Successful order.

Lbah32 — Wed, 11 Dec 2024 20:00:35 GMT

Yes it didn’t work it just keeps saying that it timed out. 😅

thank you

Re: Successful order.

Debbie_G — Thu, 12 Dec 2024 09:25:35 GMT

Hi @Lbah32 .

Welcome to the community.

Thank you for ordering. If you're unable to track the order, please call us on 150 and the team can check the order reference and help you track the order.

Debbie 🙂