topic No order tracking in Orders

No order tracking

Kirstyj66 — Wed, 11 Dec 2024 15:09:52 GMT

Placed an order for an upgrade last night received an email confirming my order and direct debit but when I ho to track my order with the number on the email ot says tracking number timed out, haven't received any other emails.

Re: No order tracking

Peter_W — Wed, 11 Dec 2024 17:10:02 GMT

Good afternoon @Kirstyj66, thanks for reaching out to us here on the Community 😊

Please don't share this is full, but is your order reference one starting with XK?

Also what model of phone, including the colour and storage version, is it you've gone for here?
Peter

Re: No order tracking

roelmann — Thu, 19 Dec 2024 21:14:04 GMT

Exactly the same issue

Ordered an upgrade 14/12, received email confirmation and order number, but unable to track the order 5 days later with the website stating timed out and no other emails received, no dispatch notice, delivery or other communications.

Re: No order tracking

Chris_S — Fri, 20 Dec 2024 09:17:59 GMT

Hi @roelmann I can imagine you're excited to get your hands on your new upgrade.

Although we don't have access to customer accounts here in the Community, If you let me know the make, model, memory size and colour, I'll be able to have a look to see if there are any stock updates for you.

Chris S

Re: No order tracking

roelmann — Fri, 20 Dec 2024 09:51:20 GMT

Samsung Galaxy A35 5g, 128gb Awesome Lilac

Re: No order tracking

Chris_S — Fri, 20 Dec 2024 10:49:33 GMT

Thanks @roelmann I've just checked the stock of that phone, and it does look like it's in stock.

I'd recommend giving one of our guides a call so that they can look into your order and give you an update.

To speak to a guide, you'd just need to dial 150 from an EE phone or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S