https://community.ee.co.uk/t5/Orders/Customer-service/m-p/1483881#M82507 <P>I have tried, really tried with EE. My order started 17th November, I have a referral code for half price sim deal, made my order. I realised I made a mistake and accidentally ordered the sim twice and contacted EE, I was told by customer service to just activate 1 sim an no the other and it will be cancelled. I waited over a week and no sim arrived, contacted EE customer service on 29th November for an update for them to tell me my order was cancelled because they thought it was a duplicate order. I requested my sim deal and another order was created and sent to me, I waited. My sim did not arrive even though I was told it should take 2 business days to arrive so I contacted customer service again on the 4th December, they said my order was on the way however because I was going to be charged by both EE and my other sim provider due to the time my order has taken that my account would be credited £10. My sim still hadn't arrived on 6th December, I contacted customer service for them to say the sim had never been sent and that they would now send the sim to me, I explained all my issues so far and this was noted on the order. The sim finally arrived on 10th December however would not activate, I contacted customer service for help at approx 20:00, nothing was working and I was told to hang the phone up and reset my network and that I would be phoned in 5 mins by the customer service representative, this never happened, I phoned back at 21:00 and was informed that the phone lines are closed. My experience with EE has been a nightmare and my issue is still not resolved</P> Tue, 10 Dec 2024 21:26:38 GMT Rhysblackburn 2024-12-10T21:26:38Z https://community.ee.co.uk/t5/Orders/Customer-service/m-p/1483881#M82507 <P>I have tried, really tried with EE. My order started 17th November, I have a referral code for half price sim deal, made my order. I realised I made a mistake and accidentally ordered the sim twice and contacted EE, I was told by customer service to just activate 1 sim an no the other and it will be cancelled. I waited over a week and no sim arrived, contacted EE customer service on 29th November for an update for them to tell me my order was cancelled because they thought it was a duplicate order. I requested my sim deal and another order was created and sent to me, I waited. My sim did not arrive even though I was told it should take 2 business days to arrive so I contacted customer service again on the 4th December, they said my order was on the way however because I was going to be charged by both EE and my other sim provider due to the time my order has taken that my account would be credited £10. My sim still hadn't arrived on 6th December, I contacted customer service for them to say the sim had never been sent and that they would now send the sim to me, I explained all my issues so far and this was noted on the order. The sim finally arrived on 10th December however would not activate, I contacted customer service for help at approx 20:00, nothing was working and I was told to hang the phone up and reset my network and that I would be phoned in 5 mins by the customer service representative, this never happened, I phoned back at 21:00 and was informed that the phone lines are closed. My experience with EE has been a nightmare and my issue is still not resolved</P> Tue, 10 Dec 2024 21:26:38 GMT https://community.ee.co.uk/t5/Orders/Customer-service/m-p/1483881#M82507 Rhysblackburn 2024-12-10T21:26:38Z https://community.ee.co.uk/t5/Orders/Customer-service/m-p/1483997#M82515 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4627407">@Rhysblackburn</a></SPAN> Thanks for getting in touch with us and letting us know about your experience.</P> <P>It sounds like it's been very frustrating for you so far, If you'd like to make a formal complaint about what's happened, you can do that by filling out this <A href="https://ee.co.uk/help/contact-ee/complaint/complaint-form" target="_blank">form</A>&nbsp;</P> <P>Usually to activate a sim, you'd just need to attempt to make a call, if that doesn't do the trick, you can fill out this form to get the line activated: <A href="https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/activate-sim" target="_blank">Activate sim</A></P> <P>Chris S</P> Wed, 11 Dec 2024 09:28:55 GMT https://community.ee.co.uk/t5/Orders/Customer-service/m-p/1483997#M82515 Chris_S 2024-12-11T09:28:55Z