topic Re: Cancel order in Orders

Cancel order

Chels211223 — Sun, 10 Nov 2024 14:41:13 GMT

Hi I want to cancel a recent order and don’t wanna switch anymore no one answering the phone to me was wondering can someone n help me with this please thank you getting charged to leave my current provider can’t pay that thanks

Re: Cancel order

XRaySpeX — Sun, 10 Nov 2024 14:50:58 GMT

EE will pay up to £300 of your Early Cancellation Fees upon sight of your previous ISP's bill showing them. You can claim this online @ Switch Broadband to EE and we'll pay your leaving fee.

Re: Cancel order

Chels211223 — Sun, 10 Nov 2024 14:53:35 GMT

Hi I would still like to cancel the switch is there any way I can do this now as phone lines are busy

Re: Cancel order

XRaySpeX — Sun, 10 Nov 2024 14:56:54 GMT

Only by calling CS.

Re: Cancel order

MWC66 — Tue, 10 Dec 2024 16:13:33 GMT

miss sold so i want to aswell

Re: Cancel order

XRaySpeX — Tue, 10 Dec 2024 16:18:57 GMT

@MWC66 : Then call CS to cancel your BB migration before it is installed.

Re: Cancel order

Garylivesey — Tue, 08 Apr 2025 13:08:49 GMT

Need to cancel my order got better deals with sky thanks anyway

Re: Cancel order

Peter_W — Tue, 08 Apr 2025 16:09:36 GMT

Hey there @Garylivesey.

Welcome to the Community 😊

We don't have access to accounts via this public forum to pop through a cancellation, but if you give our customer care team a call they'll be able to get this sorted out!

Peter