topic Re: Missing EE £50 Game card Voucher in Orders

Missing EE £50 Game card Voucher

Swinscoe9290 — Mon, 02 Dec 2024 12:35:12 GMT

Hi,

I ordered a Meta Quest 3S with a £50 Game card back on 10th November 2024 and the voucher still hasn't arrived.

Please could somebody look into this?

Re: Missing EE £50 Game card Voucher

Alex_H — Mon, 02 Dec 2024 16:17:12 GMT

Hi @Swinscoe9290,

Welcome to the EE Community

I am sorry to hear you haven't received your Game Card yet as part of your bundle. Please give us a call on 150 when you can so one of our guides can access your account and send off a form to our product support team to get your code sent out as soon as possible.

Alex

Re: Missing EE £50 Game card Voucher

Swinscoe9290 — Mon, 02 Dec 2024 17:04:58 GMT

Hi,

I've been trying to call multiple times a day for several days. Nobody ever answers. Hence me posting here.

Re: Missing EE £50 Game card Voucher

Katie_B — Tue, 03 Dec 2024 09:41:36 GMT

Hi @Swinscoe9290.

Thanks for getting back to us.

Are you calling us on 150?

Katie

Re: Missing EE £50 Game card Voucher

Fraser01 — Wed, 04 Dec 2024 19:16:01 GMT

Hello. Did this get resolved? I received a bundle package today, which included Ps store vouchers but no Ee game card

Re: Missing EE £50 Game card Voucher

Linzi_H — Thu, 05 Dec 2024 10:11:31 GMT

Hi @Fraser01

Welcome to the community.

If you can call our team directly they will be able to help.

Linzi

Re: Missing EE £50 Game card Voucher

Swinscoe9290 — Sat, 07 Dec 2024 22:49:46 GMT

I've now called 150, FOUR times and been told every time that I will receive the voucher within 48 hours.

Please can you get this resolved?

Re: Missing EE £50 Game card Voucher

Peter_W — Sun, 08 Dec 2024 12:29:27 GMT

Hi again @Swinscoe9290, I'm disappointed to hear you've still not had any updates on this.

Just to be sure, do you have a mobile contract with us as well?

If you do, did you purchase this outright, or choose to pay for it alongside your mobile bills?
Peter

Re: Missing EE £50 Game card Voucher

Swinscoe9290 — Sun, 08 Dec 2024 12:56:19 GMT

Hi.

I'm paying for it alongside my existing mobile bill.

Re: Missing EE £50 Game card Voucher

Peter_W — Sun, 08 Dec 2024 13:02:06 GMT

Thanks @Swinscoe9290, can you please try sending a message with GameCard to 150 and let me know what comes back?
Peter

Re: Missing EE £50 Game card Voucher

Swinscoe9290 — Sun, 08 Dec 2024 20:28:00 GMT

I did this and was given a lost of unrelated subjects. I have also called 150 AGAIN. I was told that it would be chased up and that it will hopefully be sorted within a week. This is absolutely ridiculous. I've been waiting for the voucher since the 10th of November.

Re: Missing EE £50 Game card Voucher

Kaylee6 — Sun, 08 Dec 2024 20:57:54 GMT

I got my meta quest in the beginning of November. I’ve got a hold of EE twice about the game card and still haven’t received it. Hope you have better luck

Re: Missing EE £50 Game card Voucher

Kaylee6 — Sun, 08 Dec 2024 21:06:46 GMT

I have been in contact with EE twice now for the missing £50 gamecard I was meant to get with my meta quest 3 in the beginning of November. I was told I would receive it within 48 hours and it’s been over a month. I was using the voucher to buy the games. My first payment has left my bank for the meta quest and I’m still unable to play due to not receiving the game card. Please get this sorted

Re: Missing EE £50 Game card Voucher

Linzi_H — Mon, 09 Dec 2024 09:45:28 GMT

Hi @Swinscoe9290 @Kaylee6

Calling our team directly is definitely the right thing to do, as one of our Customer Service Guides can escalate this by sending a webform to the relevant team.

If this has already been done previously, then the next step I'd suggest would be asking to open a complaint. From there, our team will work to get this resolved.

Linzi

Re: Missing EE £50 Game card Voucher

Swinscoe9290 — Tue, 10 Dec 2024 09:33:56 GMT

I have made a complaint. It made no difference. I'm now being told it should 'hopefully' be resolved by the 16th.

The service from EE is getting progressively worse as time goes on.

Re: Missing EE £50 Game card Voucher

Rorob — Mon, 16 Dec 2024 22:16:48 GMT

Hi I'm still waiting for mine as well.
it’s been 2 weeks.

haven’t received a text message with code or had anything sent by email.

can you help with this please?

Re: Missing EE £50 Game card Voucher

Lesley_W — Tue, 17 Dec 2024 09:55:10 GMT

Hi @Rorob

Welcome to our community.

I'm sorry you haven't received your code yet, have you spoken with our team over the phone about this yet?

Lesley

Re: Missing EE £50 Game card Voucher

Rorob — Tue, 17 Dec 2024 10:27:57 GMT

Tried calling can’t get through

Re: Missing EE £50 Game card Voucher

Lesley_W — Tue, 17 Dec 2024 10:37:44 GMT

I understand our teams are quite busy @Rorob

We don't have account access here on the forum, so our team over the phone would need to look into this. I'd recommend giving them a call as soon as you have some time.

Lesley

Re: Missing EE £50 Game card Voucher

m1k3p — Thu, 02 Jan 2025 11:11:36 GMT

I joined EE just for this offer, how was the gamecard sent, have seen some people say on other forums it was digitally sent, some saying physical. anyway never got mine either way and when i try call 07953 966150, all i get is options for mobile or tv etc... is there a more specific number i should be using as im not an EE customer for anything else just my quest 3s