topic Re: Worst ever customer service in Orders

Worst ever customer service

Mozog — Fri, 06 Dec 2024 18:17:07 GMT

I cant describe how awful my experience has been.

I switching from vodafone to EE because of coverage issue in my area.

ordered a sim from EE, 3 weeks on it’s not delivered yet, i keep calling and following up they say theres no way they can track it!

Their customer service team doesn’t know what they talking about, one agent tells me we can’t track it, another tells me we can, one agent tells me they reordered it another tells me it will be sent by email as an e-sim!
the last one i spoke to was shouting at me , she was rude , she kept yelling, Saying there’s nothing she can do!

Honestly, EE should be ashamed of itself for having such a low level customer service, They are obnoxious, loud, rude, max they should do is work on a farm, not a mobile operator! Shame on you!

Re: Worst ever customer service

Northerner — Fri, 06 Dec 2024 19:43:41 GMT

Hi @Mozog

Are you waiting for a PAYG or pay monthly SIM.

Thanks

Re: Worst ever customer service

Mozog — Fri, 06 Dec 2024 20:12:27 GMT

Hi @Northerner , pay monthly sim!

Re: Worst ever customer service

Katie_B — Sat, 07 Dec 2024 09:38:11 GMT

Hi @Mozog.

Thanks for coming here.

I am sorry to hear of your recent experience when ordering a SIM, I will do all I can to help get this sorted.

Our SIM's are sent via Royal Mail so have no tracking available.

Has our customer care team confirmed your address and post code?

Do you have a local EE Store near?

Katie