topic Re: Upgrade issues no confirmation in Orders

Upgrade issues no confirmation

PBarr_ — Tue, 03 Dec 2024 12:38:22 GMT

I upgraded my phone yesterday and I’ve had no confirmation email, and it’s not showing up on my account? Tried online chat and they haven’t responded all day. It’s not showing up in my EE account or anything, does this mean it didn’t go through?

Re: Upgrade issues no confirmation

Chris_B — Tue, 03 Dec 2024 13:44:22 GMT

@PBarr_ check your spam folder , but the best way is to call customer support.

Re: Upgrade issues no confirmation

Debbie_G — Tue, 03 Dec 2024 14:58:36 GMT

Hi @PBarr_.

Welcome to the community.

I know you'll be eager to get an update on your order. As @Chris_B has mentioned, confirmation may have gone into your junk/spam folder. If you don't have this, please get in touch to speak with our guides, they will be able to check the status of this for you.

Debbie 🙂

Re: Upgrade issues no confirmation

Emma444 — Fri, 06 Dec 2024 10:53:43 GMT

Did you get this sorted? I am going through the same, placed upgrade order yesterday..

Re: Upgrade issues no confirmation

Linzi_H — Fri, 06 Dec 2024 13:13:08 GMT

Hi @Emma444

I know you'll be looking forward to receiving your new upgrade from us.

If you haven't received any confirmation via email and you've checked your junk/spam folders too, then please call the team directly so they can check everything has gone through successfully.

Linzi 😊