topic Re: New contract in Orders

New contract

Bscottbooker — Thu, 05 Dec 2024 20:56:01 GMT

Just tried to buy a phone through the website and i have had the upfront cost taken but no emails or anything

Re: New contract

Chris_S — Fri, 06 Dec 2024 09:24:56 GMT

Hi @Bscottbooker It's brilliant news that you're buying your phone with our network 🙂

At the end of your online journey, did it say 'order complete' and display an XKO reference number? If it did, then your order will have been logged on our system and will be processed by our processing team.

Chris S

Re: New contract

Bscottbooker — Fri, 06 Dec 2024 11:18:02 GMT

Hi,

No there wasn't that page that loaded up as the page crashed and I left it and nothing happened but have still had the upfront cost come out.

Re: New contract

Chris_S — Fri, 06 Dec 2024 12:24:12 GMT

Thanks for letting me know @Bscottbooker

I'd recommend getting in touch with one of our guides so that they can get this looked into for you.

To speak to a guide, you'd just need to call 150 from an EE or BT phone, or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S