topic Re: Samsung tv 2024 Q80D QLED in Orders

Samsung tv 2024 Q80D QLED

Tahlil1 — Fri, 06 Dec 2024 06:36:35 GMT

Hi so I ordered the above tv on 28/november. I called EE several times-Samsung and AIT to get an update on delivery but nothing from either it’s been more than the 3-5 days I was advised so what can I do to get an update on this or complain as no help from anyone on the status of my order

Re: Samsung tv 2024 Q80D QLED

Christopher_G — Fri, 06 Dec 2024 11:09:16 GMT

Hi @Tahlil1

Welcome to the community. We'll do our best to help you.

What did your order number begin with? Did it begin with XKO or EE?

Chris

Re: Samsung tv 2024 Q80D QLED

Tahlil1 — Fri, 06 Dec 2024 11:11:53 GMT

Hi thank you

It starts with EE. When I called the courier AIT they said they can’t find me on the system with my details so they have not been given the order yet. I called Samsung and they wanted a UT number or something otherwise they can’t find it

Re: Samsung tv 2024 Q80D QLED

Christopher_G — Fri, 06 Dec 2024 11:13:53 GMT

Thanks @Tahlil1

Did you order it as an add to plan product or did you pay for it by card/finance?

Chris

Re: Samsung tv 2024 Q80D QLED

Tahlil1 — Fri, 06 Dec 2024 23:07:11 GMT

Sorry for late reply. Finance

Re: Samsung tv 2024 Q80D QLED

Katie_B — Sat, 07 Dec 2024 08:32:13 GMT

Thanks for confirming @Tahlil1.

Please give us a call and asked to be transfer to our EE Electronics and Subscriptions team.

They will be able to chase this for you.

Katie

Re: Samsung tv 2024 Q80D QLED

Rhfox — Wed, 19 Feb 2025 15:07:00 GMT

I've ordered a TV last night and its not a positive experience as I can only get it delivered to my home address yet I have previously had phones delivered to work. I expect parcel force to turn up but I know I will not be at home. Trying to talk to electronic sales team is impossible and I cannot resolve. So I have a TV being delivered to an empty house ! so no TV for me !

Re: Samsung tv 2024 Q80D QLED

Christopher_G — Wed, 19 Feb 2025 17:40:33 GMT

Hi @Rhfox

Thanks for ordering through the EE Store.

If this is the first electronics order that you have placed, it isn't possible to change the delivery address.

If you've ordered before, you should be able to change the delivery address in your EE Store account.

Hope you manage to get something sorted for receiving the delivery.

Chris

Re: Samsung tv 2024 Q80D QLED

Rhfox — Wed, 19 Feb 2025 18:12:03 GMT

Chris, I appreciate your reply and I can only think the delivery option is to stop fraud but after 20+ years being a customer I hope EE know who I am. Still disappointed ☹️